SERVICE-CLOUD-CONSULTANT TEST SCORE REPORT | PASS SERVICE-CLOUD-CONSULTANT GUARANTEE

Service-Cloud-Consultant Test Score Report | Pass Service-Cloud-Consultant Guarantee

Service-Cloud-Consultant Test Score Report | Pass Service-Cloud-Consultant Guarantee

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Our Salesforce Certified Service cloud consultant study question is compiled and verified by the first-rate experts in the industry domestically and they are linked closely with the real exam. Our products’ contents cover the entire syllabus of the exam and refer to the past years’ exam papers. Our test bank provides all the questions which may appear in the real exam and all the important information about the exam. You can use the practice test software to test whether you have mastered the Salesforce Certified Service cloud consultant test practice dump and the function of stimulating the exam to be familiar with the real exam’s pace, atmosphere and environment. So our Service-Cloud-Consultant Exam Questions are real-exam-based and convenient for the clients to prepare for the exam.

Being a Salesforce Certified Service cloud consultant can open up various career opportunities for professionals, including higher salaries, better job prospects, and career advancement. Salesforce Certified Service cloud consultant certification demonstrates a candidate's ability to design and implement complex Service Cloud solutions that help organizations provide exceptional customer service experiences. With the increasing demand for Service Cloud solutions, getting certified in Salesforce Service-Cloud-Consultant can be a game-changer for your career.

Salesforce Certified Service cloud consultant Sample Questions (Q161-Q166):

NEW QUESTION # 161
Universal Containers wants to allow customers to send messages to agents in Service Console via their preferred mobile app.
Which feature should a consultant recommend?

  • A. Messaging
  • B. Einstein Bots
  • C. OmniStudio

Answer: A

Explanation:
To enable customers to send messages via their preferred mobile app to agents in the Service Console, the
"Messaging" feature in Salesforce is recommended. This feature integrates various messaging platforms with the Service Cloud, allowing agents to communicate with customers through their preferred channels, enhancing customer experience and engagement.


NEW QUESTION # 162
Cloud Kicks is preparing to migrate to Service Cloud from another system. The current system has thousands of help articles such as FAQs, step-by-step guides, and troubleshooting guides. A group of specialists will create and manage these articles in Salesforce.
What is the recommended license for the specialists?

  • A. Knowledge Only User
  • B. Salesforce Platform
  • C. WDC Only User
  • D. Satesforce

Answer: A

Explanation:
Explanation
Knowledge Only User is the recommended license for the specialists who will create and manage knowledge articles in Salesforce. Knowledge Only User is a user license that allows users to access and use Salesforce Knowledge, but not other standard Salesforce objects or features. Knowledge Only User is a cost-effective license for users who only need to work with knowledge articles. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.users_license_types_available.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.users_license_types_knowledge.htm&type=5


NEW QUESTION # 163
Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the
quality of the articles being produced.
What should the Consultant recommend to gather information on Knowledge article usefulness?

  • A. Contact Salesforce to send a report on article efficacy.
  • B. Create a group of super users that will evaluate and manage articles.
  • C. Install Knowledge Base Dashboards and Reports AppExchange package.
  • D. Send out a monthly survey to customers requesting feedback.

Answer: C


NEW QUESTION # 164
Cloud Kicks (CK) provides support through Web-to-Case. As part of a service improvement project, a self-service portal in Experience Cloud and public Knowledge base were added. When reviewing service KPIs, management at CK found a 10% increase in case resolution time and is considering reverting the changes.
What is the likely reason for the KPI change?

  • A. Self-service deflects easy cases, leaving more complex cases for agents.
  • B. Customers are spending additional time searching for answers.
  • C. Customers must spend additional time registering for the portal.
  • D. Agents do not have access to the same Knowledge articles as customers.

Answer: A

Explanation:
Explanation
This is the most likely reason for the increase in case resolution time, because self-service portals and knowledge bases enable customers to find answers to common or simple questions without creating a case. This means that agents are left with more complex or challenging cases that require more time and effort to resolve3 Verified References: 3: Self-Service Best Practices


NEW QUESTION # 165
Cloud Kicks has implemented a review process for all new knowledge articles. Each article must be reviewed and approved by a subject matter expert before becoming available to users.
Which step is necessary to make articles visible in all the selected channels?

  • A. The Approval Process will automatically Publish.
  • B. Set the final approval action to "Lock the record for editing".
  • C. Approve articles from the Knowledge approval page to Publish.
  • D. Agents must click Publish after the Approval Process.

Answer: C

Explanation:
Explanation
Approving articles from the Knowledge approval page to Publish is a necessary step to make articles visible in all the selected channels after implementing a review process for all new knowledge articles. The Knowledge approval page is a page that shows all the articles that are pending approval or have been approved or rejected.
Approving articles from this page will change their status to Published, which means they are visible in all the selected channels, such as internal app, customer community, or public knowledge base. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.knowledge_approval_page.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.knowledge_article_visibility.htm&type=5


NEW QUESTION # 166
......

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